Paul Schaller

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February 21, 2019

Everything Old is New Again

” I’ve always thought one could discover wisdom in the world of business from music; I like to listen to a few tunes after all as some of you know. Australian songwriter Peter Allen and his writing partner, Carole Bayer wrote a favorite song of mine from the seventies […]
January 29, 2019

Why Showing Your Members Gratitude Is Smart Business

” While I have worked in the health club, gym, and fitness studio business for many years, the truth is ultimately we are all really in the people business. The human heart is a powerful thing, people want to feel cared about, and in the fitness industry passionately […]
January 3, 2019

Member Experience Is Key to Health Club Success

” Serving operators and owners of gym, health club, and fitness studio brands, has been something I’ve been doing for many years now. As a result, I’d like to think I’ve learned a thing or two about success. I’ve seen health club operators achieve terrific business outcomes in […]
December 14, 2018

Why The Customer Always Matters Most

” I like facts. When you read, according to a 2017 American Express survey, that 7 out of 10 U.S. consumers spend more money to do business with a company that delivers great service it should get your attention. But there’s more; according to Bain and Company research increasing […]